Walan Information Technology Company | CR: 1010978360
These Terms and Conditions constitute a legally binding agreement between the client and Walan Information Technology Company, registered under Commercial Registration No. 1010978360 in Riyadh, with its head office at 8463 King Fahd Road — Al-Muraba District, Postal Code 12631 — Riyadh, Kingdom of Saudi Arabia.
These Terms and Conditions apply to all software, platforms, applications, and services provided, developed, or launched by Walan Technology, whether currently available or launched in the future, including Easy ERP, Walan Retail, and Walan Gold, and any specialized solutions for various sectors and commercial activities, including but not limited to restaurants, optical shops, retail, gold, and jewelry, among others, unless special terms are agreed upon for a specific product or service.
These programs, platforms, and services may be provided, depending on the nature of each product, under a Software as a Service (SaaS) model or any other technical model determined by the Company.
By accepting these Terms and Conditions or using Walan Technology's services, you agree to be bound by them in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.
The client must provide the appropriate environment for using and operating the services and software, and bears responsibility for any breach of technical or operational requirements falling within its responsibility. This includes, but is not limited to:
Walan is not responsible for malfunctions resulting from the client's devices, its internet network, software, or external services not owned by the Company.
An "Authorized User" means any person or entity authorized by the client to use Walan Technology's services on its behalf. This includes the primary administrator, employees, and users added by the client or permitted by it to use the service.
The client is responsible for the activities carried out through its accounts and users, and undertakes to manage user permissions and revoke the access rights of persons who no longer have the right of access.
Walan Technology undertakes to enable the client to access and use the software and services under a limited, non-exclusive, non-transferable license, for the duration of the subscription and payment of the fees due.
This license does not include any right to resell, sublicense, copy, modify, redistribute the software, or use it to develop a competing product without Walan Technology's prior written consent.
All rights and intellectual property related to Walan Technology's software and platforms, including Easy ERP, Walan Retail, and Walan Gold, and any other software, platforms, or solutions provided by the Company now or in the future, as well as the source code, technical infrastructure, databases and their schemas, interfaces, algorithms, operating mechanisms, designs, templates, reports, tools, and technical documentation, are owned by Walan Technology or its licensors, and ownership thereof does not transfer to the client as a result of using or subscribing to the service.
Data entered or created by the client or its users through the service remains subject to the client's rights and the legal rights of data subjects, and Walan does not acquire ownership of such data merely by hosting or processing it to provide the service.
The client acknowledges that Walan Technology's services are provided under a Software as a Service (SaaS) model depending on the nature of the product, and may rely on shared technical infrastructure, databases, and systems through which the data of multiple clients is stored and processed.
Walan Technology applies appropriate technical and organizational controls to isolate client data and prevent unauthorized access to it.
The client's subscription to or use of the service does not entitle it to any right to access, copy, or review the structure, schemas, tables, relationships, keys, internal identifiers, or any other technical components of the shared database.
The client is not entitled to request or obtain a copy of the shared database, whether in whole or in part, whenever this would disclose data or information belonging to other clients, or disclose trade secrets, confidential information, or intellectual property rights belonging to Walan or third parties.
The client is entitled to obtain the data it is entitled to receive in accordance with applicable laws and regulations, through the means and formats provided by the Company or that are technically appropriate, while ensuring that data belonging to others is not disclosed and that intellectual property rights or trade secrets are not infringed.
This does not include any obligation on Walan's part to provide:
Nor is Walan obligated to restructure, clean, convert, or align the data to be compatible with software, a system, or a platform owned by a third party or a competitor.
If the client requests the migration of its data to another system or platform, Walan may, subject to available technical capabilities, provide data extraction, conversion, alignment, or migration services under a separate agreement and separate fees to be determined based on the scope of work, data volume, and technical requirements.
Updates and maintenance are typically carried out outside peak hours whenever possible, and users may be notified in advance when necessary.
Walan Technology reserves the right to develop, modify, add, or remove certain features and functions, without prejudice to the Company's fundamental legal or contractual obligations.
The Company may also discontinue or replace certain services or products in accordance with its policies and procedures, taking into account existing contractual obligations and applicable regulations.
Walan Technology provides remote technical support services through available communication channels.
Basic subscription services do not include free on-site visits, training services, customization, or the development of special functions unless agreed upon in writing or included in the subscribed package.
Certain support, development, or training services may be subject to additional fees.
Walan Technology takes appropriate backup measures according to the nature of the service and its technical capabilities.
The Company makes reasonable efforts to restore data and services in the event of malfunctions or incidents affecting service availability; however, backups do not guarantee the recovery of every record or every change under all circumstances.
The Company is not responsible for data loss resulting from actions taken by the client or users, external services, or events beyond the Company's reasonable control.
If it is established that data loss resulted directly from a material breach on Walan Technology's part, the Company undertakes to take reasonable measures to restore the data from available backups.
Any compensation or financial liability is subject to the limits and exceptions set forth in these Terms, without contravening applicable laws and regulations.
Walan Technology may suspend or terminate a client's account or part of the service in cases including, for example:
Whenever possible and appropriate, the Company seeks to notify the client before suspension or termination, except in cases requiring immediate action for security or regulatory reasons.
To the maximum extent permitted by law, Walan Technology shall not be liable for indirect, incidental, or consequential damages, or loss of profits, opportunities, or reputation arising from the use of the service.
Walan's maximum direct financial liability, to the extent permitted by law, shall be the value of the fees paid by the client for the service during the twelve months preceding the event giving rise to the claim.
No exception to or limitation of liability shall apply to the extent prohibited by applicable law.
The client is responsible for:
Upon expiration or cancellation of the subscription, Walan Technology retains the client's data for 30 days to enable the client to retrieve or export the data it is entitled to receive, unless the parties agree otherwise, or applicable laws, legal or contractual obligations, or an existing dispute require retaining it for a longer period.
After the applicable retention period expires, Walan takes appropriate measures to delete, destroy, or anonymize the data in accordance with applicable laws and regulations.
Deletion of client data does not include the software, source code, technical infrastructure, shared database or its schemas, or any intellectual property owned by Walan Technology.
The client is not entitled to a service credit or compensation for periods of service downtime resulting from:
This is subject to any specific obligations set forth in a service level agreement, if any.
The client, or any user affiliated with it, may not:
The client is responsible for complying with all laws and regulations applicable to its use of the service, the nature of its activity, and the data it enters.
In the event of any dispute between the client and Walan Technology, the aggrieved party shall send a written notice explaining the nature and details of the dispute.
The parties shall seek to resolve the dispute amicably within 15 business days from the date of receipt of the notice.
If no resolution is reached within 30 business days, the dispute shall be referred to the means agreed upon between the parties in accordance with applicable regulations.
The parties may agree to arbitration or resort to the competent judicial authority in accordance with the laws of the Kingdom of Saudi Arabia and the agreement concluded between the parties.
A new client is entitled to trial the software for a maximum of 14 days from the subscription start date, or as specified in the offer or contract.
If the client is eligible for a refund under the offer or contract, the amount due will be refunded within a period of up to 30 calendar days, using the payment method used.
This does not apply to clients who have renewed their subscriptions, previous clients, or cases where additional or customized services have been used, unless the contract or offer states otherwise.
In the event of purchasing hardware from Walan Technology, the hardware warranty is valid for two years from the date of the purchase invoice against manufacturing defects, unless otherwise stated in the invoice or sales contract.
The warranty does not cover damage resulting from misuse, negligence, accidents, unauthorized modifications or repairs, or use contrary to the Company's or manufacturer's instructions.
The Company seeks to repair or replace the device within a period of up to 20 business days whenever possible, depending on the nature of the fault and parts availability.
All intellectual property rights related to Walan Technology's services and products, including Easy ERP, Walan Retail, and Walan Gold, and any software, platforms, applications, or technical solutions provided by the Company now or in the future, and any software, websites, interfaces, designs, databases, schemas, algorithms, documents, templates, reports, content, tools, or technologies, are owned by or licensed to Walan Technology.
The client may not use, copy, reproduce, distribute, modify, or exploit any of these elements outside the scope of use permitted under these Terms.
The export or receipt of client data shall not be construed as granting the client any right to copy, rebuild, or replicate the platform, its infrastructure, or its operating mechanisms, or to use it to develop a competing product.
These Terms and Conditions are governed by the applicable laws and regulations in the Kingdom of Saudi Arabia.
The Company reserves the right to modify these Terms from time to time, and amendments will be announced through official channels or appropriate means.
No additional terms or obligations shall apply to Walan unless agreed upon under a written agreement or contract signed by authorized parties.
In the event of a conflict between these Terms and any written agreement specific to the client, the provisions of the specific agreement shall prevail to the extent of the conflict.
📧 Email: support@walantech.com
📍 Address: 8463 King Fahd Road — Al-Muraba District, Postal Code 12631 — Riyadh, Kingdom of Saudi Arabia
📞 Phone: 9200-09925